Shipping and Payment Information

A. Shipping costs and information:

Shipping of the goods is only possible to the countries listed below. Depending on the size of your order, shipping is by DPD, UPS, DHL or a forwarding agent. The shipping costs incurred can be found in the table below.

If you would like shipping to another country, please send us an email (insert email address) before placing your order and tell us the item, the quantity, the delivery address and the country and the relevant zip code. We will then inform you at short notice whether we can also ship to the desired country and - should delivery to the desired delivery address be possible - inform you of the shipping costs, as we have to ask our shipping partner about the shipping option and the costs in advance.

Shipping throughout Europe: We ship throughout Europe. The shipping costs incurred can be found in the list below.

I. Shipping within Germany:

For shipping within Germany with "DHL Standard" we charge a flat rate of 5.99 euros plus VAT per order. We ship free of charge from an order value of 200 euros.

II. Shipping outside of Germany

We also deliver to the following countries:

Belgium, Bulgaria, Denmark (except Faroe Islands, Greenland), Estonia, Finland (except Aland Islands), France (except overseas territories and departments), Greece (except Mount Athos), Ireland, Italy (except Livigno and Campione d`Italia ), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except non-European areas), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Czech Republic, Hungary, Cyprus (except northern part).

The shipping costs with "DHL Premium Versand" are between 15 and 16.71 plus VAT per order.

Delivery times

Unless a different period is specified in the respective offer, the goods are delivered domestically (Germany) within 2-3 days, for deliveries abroad within 3-10 days after conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction) .
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item you have ordered with the longest delivery time.

We deliver express orders within Germany in 1-2 days.

B. Payment Information:

I. For shipping within Germany

For deliveries within Germany, we offer the following payment options, unless otherwise specified in the respective product description:

  1. Payment via PayPal
  2. "We offer you the following payment methods via the payment service provider mollie:
  • Credit card
  • SEPA bank transfer
  • SOFORT Banking
  • Klarna Pay now

II. When shipping outside of Germany

For deliveries abroad, we offer the following payment options, unless otherwise stated in the respective product description.mmt is:

  1. Payment via PayPal
  2. "We offer you the following payment methods via the payment service provider mollie:
  • Credit card
  • SEPA bank transfer
  • SOFORT Banking
  • Klarna Pay now

III Detailed information on the individual payment options

1. PayPal

Few steps to payment:

  1. Choose PayPal as the payment method at checkout.
  2. You will be redirected to the PayPal website to process the payment.
  3. If you are already a PayPal customer, you can log in with your PayPal user data and initiate the payment.

If you don't already have a PayPal account, you can create a PayPal account and then confirm the payment. It is not necessary to set up a PayPal account for the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal.
4. You will then be redirected back to us (www.auderm.de).

2. Credit card

Pay conveniently by credit card. We accept the following credit cards: Visa, Mastercard, American Express, Cartes Bancaires.

2. SEPA bank transfer

After you have transmitted your bank details and issued a SEPA direct debit mandate, we will collect the invoice amount from your bank account by direct debit. Please make sure that you send us your bank details correctly during the ordering process and that your account has the necessary funds. The collection by direct debit takes place when the goods you have ordered leave our warehouse.

3. Immediate transfer

"Immediate transfer - easy and direct payment.
"Immediately." is the direct transfer procedure of Sofort GmbH - A Klarna Group Company. You pay securely and conveniently with your usual online banking data (PIN/TAN) without registering - now in the new Klarna design. The merchant receives a real-time confirmation after the transfer is complete. In this way, he can send stock goods and digital goods immediately - you will receive your purchases faster.

4. Klarna Pay now

Your account will be debited immediately after placing the order.

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